Telehealth Informed Consent
This page explains what telehealth is, its benefits and limitations, and what you agree to when you use telehealth services accessed through Rushmore. When services launch, the independent licensed providers who conduct your visit may present their own consent for you to review and accept; this page is provided so you understand the model before you begin.
What telehealth is
Telehealth means receiving healthcare services remotely — through questionnaires, messaging, phone, or video — rather than an in-person office visit. A licensed healthcare provider reviews the health information you submit, may ask follow-up questions, and determines whether treatment is appropriate for you.
Expected benefits
- Convenient access to licensed providers without travel or waiting rooms
- Privacy and discretion for sensitive health concerns
- Efficient follow-up and ongoing communication with your provider
Possible limitations and risks
- Your provider cannot perform a physical examination, and in some cases may determine that telehealth is not appropriate for your situation and refer you to in-person care.
- The quality of the visit depends on the accuracy and completeness of the information you provide. Withholding or misstating health information — including other medications you take — can lead to serious harm.
- As with any technology, delays or failures of electronic systems are possible.
- Treatment outcomes vary; no outcome is guaranteed, and all medications carry potential risks and side effects that your provider and pharmacy will describe.
Your rights
- You may stop a telehealth visit or decline treatment at any time.
- You may ask your provider questions about your condition, treatment options, and their qualifications.
- Your health information is handled under applicable health-privacy laws by the providers, pharmacies, and platform involved in your care.
Emergencies
Telehealth is not for emergencies. If you experience a medical emergency — including chest pain, difficulty breathing, sudden vision or hearing loss, or an erection lasting longer than four hours — call 911 or go to the nearest emergency room immediately.
Prescriptions
Whether a prescription is issued is solely the decision of the licensed provider who evaluates you. Prescriptions, if issued, are filled by licensed pharmacies. Compounded medications are prepared by state-licensed compounding pharmacies and are not FDA-approved products. Never combine ED medications with nitrates.
Questions
Questions about how visits work: support@tryrushmore.com. Questions about your specific medical care should go to your treating provider through the visit platform.
This page is informational and does not replace the specific consent documents presented by your treating provider or the telehealth platform during your visit.